The Next Normal: The Only Constant is Change Itself
Anexa BPO
MAY 16, 2022
There is some good news: in research of nearly 50 GBS organizations, more than 90% report that they had successfully scaled up the remote-delivery model with no loss of productivity or harm to the customer experience. Automation has become a key focus for GBS, with research showing that by 2030 it will likely affect 60% of all jobs.
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