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Revolutionizing Guest Services with Chatbots in the Hospitality Industry

Netomi

They have transitioned from basic scripted answers to sophisticated AI-driven assistants capable of understanding and responding to complex queries. billion by 2028. Revenue Generation and Upselling Opportunities Chatbots are not just cost-saving tools–they actively contribute to revenue generation.

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Chatbot Marketing: 11 Actionable Use Cases (With Examples)

JivoChat

In fact, the global chatbot market is expected to see a compound annual growth rate of nearly 25% between 2021 and 2028. There are two main kinds of chatbots: Rules-based chatbots are sometimes called decision-tree bots or scripted chatbots. Upsell and cross-sell. Businesses use chatbots to sell enhanced and additional services.

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Conversation Intelligence: The key to success in customer conversations

JustCall

billion , from 2022 to 2028, with a CAGR of 21.8%. Call Recording and Analytics Software Call recordings are analyzed for important moments that indicate whether reps are following or deviating from their call plan/script. The global market for conversation intelligence platforms is projected to reach $18.4