The need for CX
TMP Direct
SEPTEMBER 23, 2021
CX has grown in recent years to become a primary driver of growth, customer satisfaction and employee engagement. The size of the US CX industry is expected to grow 15% annually from 2021 to 2028. 56% of B2C companies have a dedicated CX team, with most formed in the last one to two years. TMP’s role.
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