article thumbnail

How to Evaluate Call Center Software Vendors for Customer Data Platform Solutions

NobelBiz

billion by 2027, at a Compound Annual Growth Rate (CAGR) of 32.4% Increased Revenue Opportunities CDPs can increase revenue opportunities for call centers by providing more accurate and detailed customer profiles, which can help businesses identify new sales and upsell opportunities. billion and is expected to grow from USD 4.8

article thumbnail

Choosing the Right Contact Center for Your Business: Key Factors to Consider

Call Experts

TrueList explains that the worldwide market for answering services will reach $496 billion before 2027. Driving Revenue As explained by Contact Center Pipeline , effective call center agents can do more than just resolve issues; they can also upsell or cross-sell products and services, contributing to increased revenue.

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

Choosing the Right Contact Center for Your Business: Key Factors to Consider

Call Experts

TrueList explains that the worldwide market for answering services will reach $496 billion before 2027. Driving Revenue As explained by Contact Center Pipeline , effective call center agents can do more than just resolve issues; they can also upsell or cross-sell products and services, contributing to increased revenue.

article thumbnail

AI for Sales: The Ultimate Guide

JustCall

By 2027, the global investments in chatbots will hit around US$ 450 Mn – almost 11X up from the 2018 levels. Not only does this accelerate the process of devising upsell/cross-sell campaigns, but it also fixes potentially hidden problems before they intensify. Easier Upselling/Cross-selling. Machine Learning.

Sales 52