2027 Big data Customer Service 
Nicereply
APRIL 13, 2022
Recently, AI impact (not only in customer service) has been so high that the global AI market value might reach $267 billion by 2027. It’s time for AI to continue evolving and boosting the customer service experience. AI offers personalized products and services. Self Service Apps in Customer Service.
JustCall
APRIL 26, 2022
With these virtual assistants, sales agents can respond quickly to customer queries and engage them with the perfect message. By 2027, the global investments in chatbots will hit around US$ 450 Mn – almost 11X up from the 2018 levels. Consequently, they can single out the customers and campaigns most effective at improving ROI.
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