SharpenCX

OCTOBER 15, 2023

In the early days of self-service, we often talked about looking for “low-hanging fruit” when identifying where to start. According to Gartner research , 30% of reps will automate a portion of their jobs by 2026. While that’s a very technical description, it’s solid thinking. How can AI help your agents?

Contact Center 67

Contact Center Interactive Voice Response Virtual Agent Technology 67

Babelforce

OCTOBER 2, 2020

At the time of publishing, the mean salary of a debt collector working remotely was USD $43,000. Customers in debt are more likely to stay on a repayment schedule if they’re using a self-service portal to keep track of their amounts owing. Customers don’t like waiting for responses to their queries.

Contact Center 52

Contact Center APIs Call Center Wait times 52

delighted

NOVEMBER 19, 2019

However, while it’s projected that as many as 75,000 retail stores could close their doors by 2026, analysts still expect that 75% of retail buying in 2026 will still happen in physical stores. How satisfied are you with the wait time of the fitting rooms? How satisfied are you with the wait time at checkout?

Surveys 40

Surveys Feedback Advertising Wait times 40

3CLogic

JANUARY 24, 2024

Are they met by long wait times and low-performing agents? In fact, Gartner predicts an $80 billion reduction in contact center labor costs by 2026, thanks to Conversational AI eventually addressing many of the mundane tasks live agents handle today. When a customer contacts your business, what’s their first impression?

Contact Center 64

Contact Center Virtual Agent Self service CRM 64

NobelBiz

APRIL 11, 2023

Just to be clear about the consequences, according to Gartner, by 2026, conversational artificial intelligence (AI) deployments within contact centers will reduce agent labor costs by $80 billion. But wait, there’s more; in the same article, Gartner estimates that one in 10 agent interactions will be automated by 2026.

Contact Center 52

Contact Center Chatbots Contact center software Customer Support 52

Balto

NOVEMBER 2, 2023

According to Gartner, utilizing AI chatbots could save contact centers up to a total of $80 billion in labor costs by 2026. These inefficiencies can be a result of low agent morale, high turnover rates, agent burnout, and a lack of self-service channels. minutes, thanks to Balto’s AI-powered, real-time guidance for agents.

contact center solutions 52

contact center solutions Enterprise Contact Center Agent burnout 52