Balto
NOVEMBER 2, 2023
According to Gartner, utilizing AI chatbots could save contact centers up to a total of $80 billion in labor costs by 2026. Technology can also help contact centers guide and coach agents by easily identifying their strengths and weaknesses.
JustCall
NOVEMBER 16, 2022
Using an eLearning strategy can interactively guide consultants through all kinds of basic queries, testing them through gamification, and tracking their progress. billion by 2026. Bringing these employees to proficiency through induction training is expensive, time-consuming, and often a short-term one-off investment.
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