CustomerSuccessBox

MARCH 2, 2022

The global customer success software market share will rise in 2022. million in USD (2026). from 2021 – 2026. The accelerating growth in the customer success industry is due to: Digitization, Increased volume of data, and Advanced analytics solutions. Suggested Read : Customer Success defining trends in 2022.

Marketing 52

Marketing Transportation Enterprise Analytics 52

SharpenCX

OCTOBER 15, 2023

In the early days of self-service, we often talked about looking for “low-hanging fruit” when identifying where to start. When thinking about AI and automation in the contact center, most of us immediately think of chatbots and automated agents—which we’ll get to later. Use automation and AI to fill customer data gaps.

Contact Center 67

Contact Center Interactive Voice Response Virtual Agent Technology 67

Balto

NOVEMBER 2, 2023

Evolution of Contact Centers in Enterprises Contact centers have been there since the 60s, but what started as a simple office model for handling inbound and outbound customer calls has evolved drastically over the years to include omnichannel support that covers email, social media, live chat, and more recently, AI chatbots.

contact center solutions 52

contact center solutions Enterprise Contact Center Agent burnout 52