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What is a citizen developer – and how can they liberate your contact center?

Babelforce

The business world’s appetite for custom software functionality has exceeded the supply, which puts pressure on IT and development resource. million shortfall in developers by 2026. A recent survey found that 90% of consumers are “more likely to make a purchase from a business after a positive customer experience”.

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How CX Leaders Should be Leveraging IVR

3CLogic

With so many customers opting to call for support, it’s vital for companies to have a solid system in place to handle high call volumes and provide a top-notch customer experience — this is where IVR comes in. For many, it remains the easiest way to find a resolution. The global IVR market is set to reach $6.7