2026, Call flow, Customer Experience and Customer Service

What is a citizen developer – and how can they liberate your contact center?

Babelforce

MARCH 16, 2023

The business world’s appetite for custom software functionality has exceeded the supply, which puts pressure on IT and development resource. million shortfall in developers by 2026. Maybe their call center agents are juggling too many tabs and windows while they talk to callers – and this slows things down.

Contact Center

Contact Center Call flow Abandon rate Call Center

How CX Leaders Should be Leveraging IVR

3CLogic

APRIL 17, 2023

In fact, 76% of customers say that phone is their preferred channel of communication when they have a customer service need. Interactive Voice Response (IVR) is an essential tool for CX leaders and service departments. For many, it remains the easiest way to find a resolution. The global IVR market is set to reach $6.7

Interactive Voice Response

Interactive Voice Response Self service CRM Engineering

Customer Contact Central

What is a citizen developer – and how can they liberate your contact center?

How CX Leaders Should be Leveraging IVR

Webinars

Stay Connected