Fonolo

SEPTEMBER 11, 2018

Contemplating the eventual fate of humans in the customer service process leads to some spicy conversations. More broadly, it’s long been true that a focus on boosting self-service capabilities (with or without AI) is going to yield some reduction in agent need. VPs & Directors of Customer Experience.

Customer Service 89

Customer Service Banking Contact Center Call Center 89

Hodusoft

APRIL 17, 2024

billion in 2026, at a compound annual growth rate (CAGR) of 7.9 As per a study conducted by the Aberdeen Group, auto attendant technology can reduce customer service costs by up to 30 percent. Auto attendants can also provide callers with information about branch locations, ATM locations, and account services.

Real estate 52

Real estate Scripts Interactive Voice Response First call resolution 52

Fonolo

SEPTEMBER 11, 2018

Contemplating the eventual fate of humans in the customer service process leads to some spicy conversations. More broadly, it’s long been true that a focus on boosting self-service capabilities (with or without AI) is going to yield some reduction in agent need. VPs & Directors of Customer Experience.

Customer Service 52

Customer Service Banking Contact Center Call Center 52

3CLogic

JANUARY 24, 2024

Your organization can improve operational efficiency , effortlessly driving humanized customer interactions for an increased number of customers, without the need for additional agents. AI in customer service does have its limitations. Potential AI Limitations and Pitfalls Let's address the elephant in the room.

Contact Center 64

Contact Center Virtual Agent Self service CRM 64

JivoChat

MAY 13, 2021

The e-learning sector is expected to grow 8% by 2026. Digital banking. The global online banking market size is predicted to reach $20.5 billion by 2026 — a CAGR of 12.3% from 2020 to 2026. So COVID is continuing to move customers towards digital banking. Customers want transparency about shipping.

Banking 52

Banking Chatbots Self service Advertising 52