This site uses cookies to improve your experience. By viewing our content, you are accepting the use of cookies. To help us insure we adhere to various privacy regulations, please select your country/region of residence. If you do not select a country we will assume you are from the United States. View our privacy policy and terms of use.

Remove 2026 Remove Agent burnout Remove Wait times Related Topics
call center solutions Gamification Chatbots Multichannel contact center solutions Contact center software Morale APIs Scripts Sales More Related Topics >
article thumbnail

Redefining the Future of Enterprise Contact Center Solutions

Balto

NOVEMBER 2, 2023

According to Gartner, utilizing AI chatbots could save contact centers up to a total of $80 billion in labor costs by 2026. These inefficiencies can be a result of low agent morale, high turnover rates, agent burnout, and a lack of self-service channels.

contact center solutions 52
contact center solutions Enterprise Contact Center Agent burnout 52
article thumbnail

The AI Advantage: Top 4 Benefits of AI in Customer Service You Should Know

Comm100

FEBRUARY 21, 2023

It’s estimated that by 2026, 1 in 10 agent interactions will be automated , saving $80 billion in labor costs. Better still, customers who do need human support also experience lower wait times. With these low value responses taken care of by a bot, agents can instead focus on more fulfilling and interesting queries.

Customer Service 66
Customer Service Chatbots Agent burnout Wait times 66
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

 

Stay Connected

Join 52,000+ Insiders by signing up for our newsletter

About
Awards
About
Editions
Awards
Editions
Topics
LinkedIn Twitter
Powered by Aggregage | Terms and Conditions | Your California Rights and Privacy Policy
© Aggregage 2024