Playvox
JANUARY 13, 2022
The market is projected to be more than $832 billion by 2025, up from an estimated $371.4 Quality Management (QM) Solution. Traditional quality assurance measures are good but by the time an issue is revealed, your customer experience has likely already paid the price. billion in 2020.
Playvox
JANUARY 13, 2022
It’s projected that this younger generation will make up approximately 27% of the workforce by 2025. . In addition to being tech-savvy, Gen Z also makes decisions based on morals and values. Gen Z is defined by technology and values. For many Gen Z employees, diversity and inclusion in the workplace is a must.
SharpenCX
JUNE 9, 2021
And, about 36 million Americans will be fully remote by 2025. One way to fight a gloomy morale in your contact center is to create connections within your remote team. It’s easy as the manager to get stuck on the details. This is an increase of 16.8 million people compared to pre-pandemic rates. All the things.
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