Remove 2025 Remove Gamification Remove Journey mapping Remove Upselling
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A to Z Guide to Customer Experience Definitions and Terms (Updated)

Lumoa

upselling to the most loyal customers) Process changes (e.g. According to Finance Digest , 95% of customer interactions will be managed with AI by 2025. Customer Service Gamification Customer service gamification is a customer experience strategy used to enhance customer engagement and customer loyalty.