Boosting Your Customer Support: Human-Operated Live Chat vs Chatbots
Kayako
MARCH 7, 2019
When was the last time you contacted customer support of an online business? If you’ve had a customer support interaction recently, did you speak with a real person or a chatbot? billion in 2025. Human-Operated Live Chat vs. Chatbots: Customer Perceptions. But what is the role of human-operated live chat?
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