Remove 2025 Remove Customer Support Remove Healthcare Remove Scripts
article thumbnail

Boosting Your Customer Support: Human-Operated Live Chat vs Chatbots

Kayako

When was the last time you contacted customer support of an online business? If you’ve had a customer support interaction recently, did you speak with a real person or a chatbot? billion in 2025. Human-Operated Live Chat vs. Chatbots: Customer Perceptions. But what is the role of human-operated live chat?

article thumbnail

A Comprehensive Guide to Chatbot Software

Comm100

Fast forward to 2025 and it’s predicted to be worth over $580 million. Brands of all industries are beginning to recognize the huge benefits that customer service chatbots can bring to their organization. 83% of customers now expect immediate engagement with someone when contacting a company, up from 78% in 2019.