Fonolo
FEBRUARY 16, 2021
2021 will see more and better agent performance monitoring technology designed to lean on positive gamification concepts instead of relying on draconian intensive monitoring. Gig economies only work if the task being ‘gigged’ is simple enough to be completed by anyone, with some support from an app. Gig Working Platforms.
TechSee
JUNE 25, 2019
billion worldwide by 2025, with a CAGR of 22.9 Customers signals – such as clicks, views and purchases – are translated into predictions that deliver value-added personalization before customers even request it. Gamification. Gamification can be an immersive, exciting experience that engages and motivates agents.
Lumoa
FEBRUARY 9, 2023
Artificial Intelligence Artificial Intelligence (AI) is still the same old good AI, but now it’s brought to the customer experience field. According to Finance Digest , 95% of customer interactions will be managed with AI by 2025. Both groups of technologies can be utilized to make analytics more actionable.
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