2025 Customer emotions Metrics Wait times 
Lumoa
FEBRUARY 9, 2023
Artificial Intelligence Artificial Intelligence (AI) is still the same old good AI, but now it’s brought to the customer experience field. According to Finance Digest , 95% of customer interactions will be managed with AI by 2025. Customer churn is the opposite of retention. Wondering which metric to choose?
REVE Chat Blog
JANUARY 8, 2020
billion by 2025. In today’s time, where customers believe that the experience a company provides is as important as its products or services. You can pretty much say that bots are a critical part of customer service automation. Customer service is one of the key business functions where chatbots have a great impact.
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