Playvox

JANUARY 13, 2022

While many in the contact center industry are slow to transition away from on-premise software, cloud adoption shows no signs of slowing. The market is projected to be more than $832 billion by 2025, up from an estimated $371.4 Customer Chit-Chat. Gamification. billion in 2020. There were around 6.4 are long gone.

Cloud contact 52

Cloud contact Best practices Contact Center Gamification 52

TechSee

JUNE 25, 2019

of major companies around the world are currently using AI customer service technologies, the second most common use of AI after IT. billion worldwide by 2025, with a CAGR of 22.9 Emotion analytics can be used to classify a customer’s mood with the right priority and route it to the right agent. Face and voice recognition.

Technology 122

Technology Customer Service Gamification Contact Center 122

JustCall

NOVEMBER 16, 2022

It is expected that by 2025, eLearning will reach $ 325 billion. eLearning in the customer services industry is growing at a steady rate of 15 % each year. eLearning for call centers is generally based on predefined modules that can be completed individually or via moderated group eLearning. More To Multitask!

Call Center 52

Call Center Consulting Consulting Education 52