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AI technology will save contact centre agents, not displace them

Connect

DECEMBER 11, 2023

Expectations regarding human displacement by AI are not unfounded, with the World Economic Forum stating in its The Future of Jobs Report 2020 that AI will replace 85 million jobs worldwide by 2025. Creating ‘ super agents.

Technology 92
Technology Average Handle Time Cloud contact First call resolution 92
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7 Best Practices For Every Contact Center in 2020

SharpenCX

MARCH 5, 2020

In fact, CCW found by 2025, some 52% of contact center leaders plan to completely unify their contact center systems through technology. And, another 60% plan to intelligently route customers to the right agent, at the right time, across any channel. Ultimately, increasing first call resolution.

Best practices 67
Best practices Contact Center Airlines Benchmark 67
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