CCaaS Trends: The Evolution of Cloud Contact Centres
Lumoa
JUNE 23, 2021
Moreover, the sector has been forecast to surpass a gross addressable market of $50 billion by 2025. According to a survey, CCaaS will grow to be the favored adoption model by 50% of contact centers by 2022. Reduced costs: Maintaining and running legacy, on-premise infrastructure is very expensive.
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