2025, APIs, Cloud contact and Self service

CCaaS Trends: The Evolution of Cloud Contact Centres

Lumoa

JUNE 23, 2021

According to a survey, CCaaS will grow to be the favored adoption model by 50% of contact centers by 2022. Moreover, the sector has been forecast to surpass a gross addressable market of $50 billion by 2025. These include customer service analytics, engagement hubs, the voice of the customer , virtual agents (live chat), and chatbots.

Cloud contact

Cloud contact Interactive Voice Response Contact Center Chatbots

Crystal Ball – The Call Center of the Future: 2025

Expivia

APRIL 1, 2021

Crystal Ball – The Call Center of 2025. With that in mind, let’s look at ten changes that will be coming to contact centers in the next five years. Customer service will begin to take advantage of all of our devices that are connected and sharing information via the Internet of Things. Cloud Contact Centers.

Call Center

Call Center Interactive Voice Response outsourcing Chatbots

Customer Contact Central

CCaaS Trends: The Evolution of Cloud Contact Centres

Crystal Ball – The Call Center of the Future: 2025

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