This site uses cookies to improve your experience. By viewing our content, you are accepting the use of cookies. To help us insure we adhere to various privacy regulations, please select your country/region of residence. If you do not select a country we will assume you are from the United States. View our privacy policy and terms of use.

Remove 2025 Remove APIs Remove Cloud contact Related Topics
Interactive Voice Response Virtual Agent Chatbots Self service Multichannel Journey mapping Service level Customer Support Analytics Wait times More Related Topics >
article thumbnail

CCaaS Trends: The Evolution of Cloud Contact Centres

Lumoa

JUNE 23, 2021

According to a survey, CCaaS will grow to be the favored adoption model by 50% of contact centers by 2022. Moreover, the sector has been forecast to surpass a gross addressable market of $50 billion by 2025. The post CCaaS Trends: The Evolution of Cloud Contact Centres appeared first on Lumoa.

Cloud contact 83
Cloud contact Interactive Voice Response Contact Center Chatbots 83
article thumbnail

Crystal Ball – The Call Center of the Future: 2025

Expivia

APRIL 1, 2021

Crystal Ball – The Call Center of 2025. With that in mind, let’s look at ten changes that will be coming to contact centers in the next five years. If your smart television has an error, it will initiate contact with customer service through an API to discover the problem. Cloud Contact Centers.

Call Center 40
Call Center Interactive Voice Response outsourcing Chatbots 40
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

 

Stay Connected

Join 52,000+ Insiders by signing up for our newsletter

About
Webinars
Awards
About
Editions
Webinars
Awards
Editions
Topics
LinkedIn Twitter
Powered by Aggregage | Terms and Conditions | Your California Rights and Privacy Policy
© Aggregage 2024