2025 APIs Cloud contact Customer Support 
Lumoa
JUNE 23, 2021
According to a survey, CCaaS will grow to be the favored adoption model by 50% of contact centers by 2022. Moreover, the sector has been forecast to surpass a gross addressable market of $50 billion by 2025. The post CCaaS Trends: The Evolution of Cloud Contact Centres appeared first on Lumoa.
Expivia
APRIL 1, 2021
Crystal Ball – The Call Center of 2025. With that in mind, let’s look at ten changes that will be coming to contact centers in the next five years. This will become more widespread because we are looking at less voice, more advanced chat, and even video customer support coming into play. Cloud Contact Centers.
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