CCaaS Trends: The Evolution of Cloud Contact Centres
Lumoa
JUNE 23, 2021
According to a survey, CCaaS will grow to be the favored adoption model by 50% of contact centers by 2022. Moreover, the sector has been forecast to surpass a gross addressable market of $50 billion by 2025. These include customer service analytics, engagement hubs, the voice of the customer , virtual agents (live chat), and chatbots.
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