NobelBiz
FEBRUARY 13, 2024
In 2024, businesses have the crucial responsibility of understanding and adopting the latest technology trends in customer service. With NobelBiz’s innovative self-service solutions, businesses can expect: A Reduction in Wait Times: By enabling customers to find answers independently, overall wait times for service are drastically reduced.
JustCall
APRIL 3, 2024
Features you should look for in modern auto dialers Here are four crucial features that modern auto dialers in 2024 should have to maximize the potential of your sales teams or agents: Predictive dialing: Basic auto dialers are better than manual dialing , but predictive dialing takes it further. Real-time campaign monitoring and analytics.
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Hodusoft
MAY 10, 2024
As per recent stats the number of remote call center agents is expected to grow by 60 percent from 2022 to 2024. Data-Driven Insights and Decision Making Virtual call center platforms collect vast amounts of data on customer interactions, including call durations, wait times, customer feedback, and more.
JustCall
APRIL 9, 2024
Features to look out for in a VoIP dialer Here are six key features you should prioritize in a 2024 VoIP dialer: Advanced auto dialing: Automate the dialing process with features like auto dialing, predictive dialing, and progressive dialing. On-screen scripts for live calls. Deliver personalized interactions with tailored scripts.
JivoChat
MARCH 15, 2021
For example, JivoChat provides a 15+ chat triggers that can be combined with others to personalize proactive chat messages: This guide will walk you through a number of different proactive chat examples, including scripts and triggers. Deliver real-time support. All of your FAQs and support content should be mobile-friendly.
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