2024 Customer Support industry standards Self service 
Balto
JANUARY 22, 2024
Create Voices for Customer Service and Client Calls Many customer queries are simple and repetitive — they typically don’t require direct agent involvement. With generative AI tools, you can utilize audio and voice synthesis to develop artificial self-service voices that closely resemble human speech patterns.
AWS Machine Learning
NOVEMBER 22, 2023
In this session, learn how to build your first generative AI application with key services such as Amazon Bedrock. AIM225 (LVL 200) | Drive personalized CX using generative AI and Amazon Personalize Tuesday November 28 | 5:00 PM – 6:00 PM (PST) Delivering the best experience is critical to capture and retain customers today.
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