2024 Contact Center Finance Wait times 
SmartAction
JUNE 27, 2023
Embrace automation for contact center success in 2023! Are you ready to take your contact center to the next level? So, why are some contact centers still hesitant to implement AI? Don’t let limited finances hold you back! Gradient Text Don’t Wait, Seize the Opportunity!
Uniphore
NOVEMBER 16, 2021
More people now use technology to manage their finances than use video streaming services (78%) or social media (72%). Traditional banks did amazingly well in playing catch-up on digital transformation, but they didn’t necessarily perform as well when responding to the overwhelming volume of ensuing contact center interactions.
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