2024 Coaching contact center solutions Surveys 
Playvox
APRIL 4, 2023
The study also revealed that customers are turning to digital channels to complain more often than phone calls, with 32% of customers surveyed sharing their complaints on social media. To keep engagement up, feedback should be focused on coaching rather than micromanaging.
Playvox
FEBRUARY 1, 2024
The whole story—the one necessary to make informed decisions about measurable CX improvements—doesn’t come from multiple-choice answers in a customer survey or comments shared after a single interaction. Add online surveys, comment fields, and customer satisfaction surveys ( CSAT ) to provide additional color to your sentiment analysis.
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