Balto

JANUARY 22, 2024

We’ve seen generative AI being applied in different industries with great results, specifically in the contact center domain. This blog aims to uncover the numerous use cases of generative AI in the modern contact center. Monitor and Ensure Compliance Maintaining compliance is foundational for your contact center.

Contact Center 52

Contact Center Coaching Average Handle Time Scripts 52

SmartAction

JUNE 27, 2023

Embrace automation for contact center success in 2023! Are you ready to take your contact center to the next level? So, why are some contact centers still hesitant to implement AI? Virtual agents handle after-hours inquiries, provide self-service options, and streamline interactions.

Contact Center 83

Contact Center Virtual Agent Agent burnout Self service 83

Balto

NOVEMBER 18, 2022

Contact centers are no different. Whether executives view their contact center as a profit center or a cost sink ultimately determines how much investment, or divestment, happens there. A few interesting observations stand out: Three out of four respondents currently use AI in their contact centers.

Contact Center 98

Contact Center Self service Metrics Surveys 98

Inbenta

MAY 16, 2022

One answer is AI chatbots. In recent years, the ability of AI chatbots to comprehend speech and automate tasks has grown in leaps and bounds. By 2024, we might be looking at a $2.4 By 2024, we might be looking at a $2.4 So let’s discuss the reasons why it’s time for your telecom business to invest in chatbots.

Chatbots 52

Chatbots Interactive Voice Response Telecommunications Self service 52

Hodusoft

JANUARY 3, 2024

Everything You Need to Know About Contact Center as a Service (CCaaS) The introduction of Contact Center as a Service (CCaaS) heralded the beginning of a new era. An era where small and medium-sized businesses could provide similar customer service as their larger counterparts. What is CCaaS?

Contact Center 59

Contact Center Contact center software Interactive Voice Response Wait times 59

Aria Solutions

MARCH 31, 2020

The global call center market is predicted to grow to $481 billion by 2024 , propelled by the need for businesses to deliver customer-focused services. The 5 Pillars of the Modern Contact Center. Omnichannel Capabilities that Makes Customer Service Seamless. On-Demand Self-Service Model for Customers.

Contact Center 62

Contact Center Agent burnout Self service Chatbots 62

TechSee

DECEMBER 31, 2019

In 2020, automation, Artificial Intelligence (AI) and Machine Learning are expected to have an even greater impact on contact center operations. Explosion of virtual contact centers. billion by 2024, up from $220 million in 2019. Computer Vision-powered self-service.

Customer Service 136

Customer Service Analytics Chatbots Self service 136