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DMG Consulting Releases 2022 – 2023 AI-Enabled Self-Service for the Enterprise Report

DMG Consulting

JUNE 1, 2022

At the same time, employees are benefitting from VAs, which deliver real-time guidance to contact center agents and internal self-service functionality to employees across organizations. The most significant misconception about IVAs is that their primary purpose is to eliminate the need for live agents. “In

Self service 48
Self service Consulting Consulting Enterprise 48
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Unlocking success in 2024 with a robust Customer Experience Programme

customer sure

DECEMBER 6, 2023

Don’t get us wrong, the notion of “customer experience” has always been an important factor for as long as goods and services have been traded in exchange for money, but as we head into 2024, we’re seeing more and more organisations investing in sophisticated, focused customer experience programmes - and rightly so, we reckon.

Customer Experience 62
Customer Experience Brand ambassadors Healthcare Journey mapping 62
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