2024 Best practices Gamification Surveys 
DMG Consulting
APRIL 8, 2024
WFM vendors are delivering enhanced algorithms, simulation techniques and methods, and best practices to assist contact centers in more accurately forecasting and scheduling for these fast-changing operations. These solutions were identified by 37.5 These solutions were identified by 37.5 percent and 50.0
DMG Consulting
APRIL 15, 2020
DMG’s 13 th annual report on the contact center workforce management (WFM) sector delivers a comprehensive analysis of the vendors, products, pricing and best practices for this IT sector.
DMG Consulting
MARCH 11, 2021
DMG’s 14 th annual report on the contact center workforce management (WFM) sector delivers a comprehensive analysis of the vendors, products, pricing and best practices for this IT sector. DMG expects the WFM market to grow by 10% in 2021, 11% in 2022 and 2023, and 12% in 2024 and 2025.
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