DMG Consulting

APRIL 8, 2024

DMG Consulting’s annual global survey of contact center and CX leaders reveals a high level of interest in WFM capabilities for 2024. percent of survey participants, making them the second-highest-ranked contact center technology and application investment for the year. These solutions were identified by 37.5 percent and 50.0

Self service 48

Self service Agent Empowerment Contact Center Gamification 48

CSM Magazine

MARCH 5, 2024

from 2024, fueled by several trends, including the use of smartphones. Gamification elements, rewards, and social features can motivate patients to continue their treatment plans and adopt healthy behaviors. Feedback and surveys: gather patient feedback to improve the app and healthcare experience. trillion by 2030.

Healthcare 52

Healthcare Education Gamification Consulting 52

DMG Consulting

AUGUST 3, 2020

For these reasons, DMG projects that the growth rate of IA, based on seats, will be 11% in 2020 and 2021 and 10% in each of the following 3 years, 2022 – 2024.

Consulting 62

Consulting Consulting Analytics Marketing 62

DMG Consulting

APRIL 15, 2020

Due to the high demand for more intelligent (and, in the future, AI-enabled) contact center WFM solutions, and because of the currently limited interest in back-office and branch solutions, DMG estimates that revenue from the WFM market will increase by 10% in 2020, 11% in 2021 and 2022, and 12% in 2023 and 2024.

Consulting 62

Consulting Consulting Marketing Management 62

DMG Consulting

OCTOBER 17, 2019

DMG expects RPA revenue to increase by at least 125% in 2020 and 2021, and 100% in each of the three years 2022, 2023 and 2024.

Consulting 48

Consulting Consulting Marketing Gamification 48

TechSee

SEPTEMBER 2, 2020

Companies can conduct periodic surveys on what employees think about the current way of working, enabling management to make changes that increase motivation. Introduce fun through rewards and gamification. Keep WFH employees motivated by making tasks more engaging through gamification. billion from 2020 to 2024.

Employee engagement 109

Employee engagement Contact Center Gamification Call Center 109

DMG Consulting

MARCH 11, 2021

Among the most important capabilities for this purpose in WFM suites are real-time adherence, intraday management, mobility, self-service, gamification and bi-directional communication. DMG expects the WFM market to grow by 10% in 2021, 11% in 2022 and 2023, and 12% in 2024 and 2025.

Consulting 59

Consulting Consulting Marketing Management 59