Remove 2024 Remove Banking Remove Customer centricity Remove Customer effort
article thumbnail

The Top 25 Trail Blazing Customer Service Professionals of 2024

Netomi

Ali admits she’s never satisfied and spends a lot of her time looking for the next opportunity to improve the customer experience. This is why they started implementing Customer Effort Surveys. Charlie Cole, TUMI, (former) Chief Digital Officer TUMI is a company now known for being customer-centric.