2024, Analytics, Average Handle Time and Wait times

Banking Needs Humans & Machines to Deliver Better Experiences

Uniphore

NOVEMBER 16, 2021

Banking contact center interactions are expected to remain elevated through 2024. The time spent in after-call work (ACW) — including categorizing and summarizing the call, updating systems, and taking follow-up actions — impacts average handle time, call waiting times, customer satisfaction, costs, agent productivity, and agent satisfaction.

Banking

Banking Average Handle Time Contact Center Wait times

5 Insurance Chatbot Use Cases Along the Customer Journey

Inbenta

DECEMBER 14, 2021

This is where an AI chatbot comes into its own, by supporting customer service teams with illlimited availability and responding quickly to customers, cutting waiting times. Speed up average handling times (AHT) and increase first-contact resolution. billion by 2024 , now’s the time to take the lead.

Chatbots

Chatbots Upselling Average Handle Time Analytics

Customer Contact Central

Banking Needs Humans & Machines to Deliver Better Experiences

5 Insurance Chatbot Use Cases Along the Customer Journey

Webinars

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