2024 Accountability Chief Customer Officer Surveys 
ChurnZero
JANUARY 4, 2024
“2024 will continue to see the chief customer officer move into the leadership phase,” predicts ChurnZero CEO and co-founder You Mon Tsang. “Their task: to build customer success into the best-performing department: a center of excellence that integrates technology and people.
Netomi
APRIL 7, 2023
Ali admits she’s never satisfied and spends a lot of her time looking for the next opportunity to improve the customer experience. This is why they started implementing Customer Effort Surveys. To do this, the company sends 90 million email surveys a year to retail and small business customers following a customer interaction.
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