Top 5 Customer Service & CX Articles for Week of January 29, 2024
ShepHyken
JANUARY 28, 2024
These companies “achieve 37% more effective new logo acquisition, 23% more effective account penetration, 22% more effective customer retention, and 13% higher earnings before interest, taxes, depreciation, and amortization (EBITDA) margins.” The numbers make the case. CX doesn’t cost. We must keep up, or we’ll be playing catch up.
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