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Account Manager: What Does This Role Look Like, in 2023?

SmartKarrot

An account manager needs to have exceptional communication skills and keep the business and account at the core of all operations and strategies. Since we know an account manager is a vital role, how relevant and important is the role in 2023? Account Manager Responsibilities in 2023.

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Speech Analytics: Soon to Be a $2.5 Billion Market

Monet Software

billion by 2023, rising at a market growth of 17%. At the contact center the answer is obvious: merging call recording with speech analytics can significantly boost lead conversion rates, as well as increase customer retention levels. Why is this happening?