2023 contact center associations Customer Service Scripts 
The Northridge Group
JUNE 2, 2023
A poor experience in a B2C contact center may lead to the loss of one customer (and possibly their friends, family, and acquaintances), while a poor experience in a B2B contact center could lead to the loss of a multitude of sales. Losing a B2B customer is a lot riskier than losing a B2C customer.
The Northridge Group
MAY 2, 2023
The most recent version of ChatGPT, which is based on GPT-4 and was released in March 2023, is OpenAI’s latest and most advanced chatbot. Download Part 1 of Northridge's State of Customer Experience 2023 Research Report for more CX insights! which was limited to text-based input.
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