ShepHyken

FEBRUARY 26, 2023

A company’s call center is often the primary point of contact between customers and the organization. Therefore, optimizing the call center experience should be a top priority for companies that want to improve customer satisfaction and loyalty.

Customer Service 156

Customer Service Call Center Customer retention Banking 156

Hodusoft

MAY 24, 2023

The Future of Call Centers: Predictions and Trends for Call Center Software The year 2023 is a crucial year for tech breakthroughs. How can call centers be left behind? A major contribution goes to call center software, which is the life force of every call center.

call center software 52

call center software Call Center Self service call center solutions 52

CCNG

OCTOBER 19, 2022

Lumoa , 2018) Getting buy-in from the executive team, knowing about available resources, and justifying the need for those resources are among the main challenges for the customer support teams. Support Driven, 2018) 72% of companies don’t review customer experience metrics or share them with all employees regularly.

Customer Experience 195

Customer Experience Journey mapping Metrics Surveys 195

aircall

JANUARY 27, 2021

Setting up a virtual call center isn’t difficult to do. After all, if T-Mobile could set up a remote workforce of 12,000 customer support employees almost overnight, you can too. Let’s take a look at what a virtual call center is, why you might consider one, and how you can get one started.

virtual call center 62

virtual call center Call Center call center software voip 62