ClearAction

JULY 11, 2023

It collects an abundance of customer insights that are more valuable than the VoC you pay so much for! 3) Stop Making Customer Service a Revenue Center! Asking a frustrated customer to buy is inappropriate in most cases. This increases trust and customer-centricity from customers’ viewpoint.

Customer Service 48

Customer Service Enterprise Consulting Consulting 48

ChurnZero

JANUARY 13, 2023

However, it’s tough to predict the future alone — so we asked Customer Success leaders across the industry to share their top trends for 2023. Second, the power of AI in customer experience will become more evident and accessible—an innovation we at ChurnZero have jumped on with the introduction of Customer Success AI.

Chief Customer Officer 98

Chief Customer Officer Sales Customer centricity SaaS 98

Netomi

JUNE 18, 2023

Editor’s Note: The Top Customer Centricity Examples article was originally written on July 19th, 2022 and was most recently updated for relevance and clarity on June 18th, 2023 Customer centricity. Customer obsession. Customer focus. Why is customer centricity important?

Customer centricity 52

Customer centricity Chief Customer Officer CRM Analytics 52