SmartAction

JUNE 27, 2023

Embrace automation for contact center success in 2023! In today’s fast-paced world, delivering efficient and effective support while maintaining high customer satisfaction levels is crucial. Let’s address the common objections and show you how to overcome them with conversational AI and virtual agents.

Contact Center 83

Contact Center Virtual Agent Agent burnout Self service 83

Toister Performance Solutions

MARCH 2, 2023

This blog is a participant in the Amazon Services LLC Associates Program, an affiliate advertising program designed to provide a means to earn fees by linking to Amazon.com and affiliated sites. Is burnout gripping your contact center? Agents from multiple countries and companies participated.

Contact Center 102

Contact Center Agent burnout Surveys Accountability 102

Comm100

FEBRUARY 21, 2023

There’s no question that the use of AI in customer service is on the rise. It’s estimated that by 2026, 1 in 10 agent interactions will be automated , saving $80 billion in labor costs. from 2023 to 2030. Improve customer experience Customer experience (CX) is more important than ever today.

Customer Service 71

Customer Service Chatbots Agent burnout Wait times 71

Toister Performance Solutions

MARCH 16, 2023

Team Remote touts the cost savings, flexibility, and improved quality of life that comes from having agents work remotely. Here’s some good news for Team Remote: your agents report having better bosses. In early 2023, I launched a study on contact center agent burnout. This was an accidental discovery.

Contact Center 82

Contact Center Agent burnout Feedback Call Center 82