SmartAction

JUNE 27, 2023

Embrace automation for contact center success in 2023! Let’s address the common objections and show you how to overcome them with conversational AI and virtual agents. Increased Agent Workload: Rising customer expectations can overwhelm your agents. Watch Now BLOG What is Conversational AI?

Contact Center 83

Contact Center Virtual Agent Agent burnout Self service 83

Toister Performance Solutions

MARCH 2, 2023

This blog is a participant in the Amazon Services LLC Associates Program, an affiliate advertising program designed to provide a means to earn fees by linking to Amazon.com and affiliated sites. Is burnout gripping your contact center? Agents from multiple countries and companies participated. The responses were anonymous.

Contact Center 102

Contact Center Agent burnout Surveys Accountability 102

Toister Performance Solutions

MARCH 16, 2023

Team Remote touts the cost savings, flexibility, and improved quality of life that comes from having agents work remotely. Here’s some good news for Team Remote: your agents report having better bosses. In early 2023, I launched a study on contact center agent burnout. This was an accidental discovery.

Contact Center 82

Contact Center Agent burnout Feedback Call Center 82

Comm100

FEBRUARY 21, 2023

from 2023 to 2030. This blog will reveal why more and more organizations are adopting AI by highlighting the key benefits of AI in customer service. Introducing an AI chatbot can help to improve agent workloads by handling the repetitive questions that often lead to agent burnout. So why all this interest?

Customer Service 69

Customer Service Chatbots Agent burnout Wait times 69