CSM Magazine

JANUARY 25, 2023

Magnus Geverts shares his top tips for beating agent burnout—and the competition—in 2023. Great news for businesses that rely on the festive season to tide them over during the leaner months but extremely stressful for agents in contact centres. Next, rethink flexibility—what does it mean for your agents in 2023?

Agent burnout 52

Agent burnout Analytics Gamification Coaching 52

JustCall

MAY 23, 2023

JustCall’s participation at CCW 2023 promises to be a game-changer for businesses seeking to thrive in the rapidly changing customer service landscape. Book a meeting with one of our experts to take the first steps towards faster resolution times and agent enablement. Read on to learn more about what you can look forward to.

Customer Experience 52

Customer Experience Agent burnout SaaS Contact Center 52

Balto

FEBRUARY 6, 2023

Figure 12: Satisfaction Metrics by Mentor Another facet of mentorship that we looked at was coaching type and frequency. The takeaway here is that agents appreciate coaching, training, and feedback — and for the most part, more is better. Involve them in your processes and thinking to increase their overall buy-in.

Contact Center 52

Contact Center Coaching Surveys Scripts 52