Lumoa

SEPTEMBER 30, 2022

Let’s take a look at the trends that will shape the customer journey in banking in 2023 and beyond. Modern consumers are also extremely self-sufficient. So much so, that 4 out of 5 customers expect to see more self-service options from financial institutions. Future Trends for Customer Experience in Banking in 2023.

Banking 94

Banking Customer Experience Big data Chatbots 94

JustCall

MARCH 7, 2023

Add to that the heightened customer expectations today (especially after the pandemic), and you will see the need for a robust analytics contact center solution. What Is Contact Center Analytics? Much like every other department of a business needs analytical insight to function well, so does the contact center.

Contact Center 52

Contact Center Analytics Average Handle Time Call Center 52

Hodusoft

OCTOBER 19, 2023

from 2023 to 2028. However, as the demand for exceptional customer service continues to rise, the operating costs associated with BPO contact centers are also rising greatly. Self-Service Options : Self-service options in call routing optimization are another effective way to enhance contact center efficiency.

Contact Center 52

Contact Center Interactive Voice Response Contact center software Self service 52

Hodusoft

JANUARY 17, 2024

billion in 2023 to USD 111.37 billion by 2033, growing at a compounded annual growth rate of 14.7%. In that, they get several self-service and various other options. Real-Time Analytics “If you can measure it, you can control it.” Contact centers live by the maxim.

Contact center software 52

Contact center software Contact Center Interactive Voice Response Multichannel 52

Global Response

DECEMBER 21, 2023

All of this contributes to why the customer service outsourcing industry is growing rapidly. According to 2023 research, the BPO and customer service outsourcing market size is anticipated to reach $525 billion dollars in worth, expanding at a CAGR of 9.4% from 2023 to 2030.

outsourcing 62

outsourcing Customer Service Metrics Best practices 62

Hodusoft

JANUARY 18, 2023

Top 10 Best Healthcare Call Center Software for 2023. As the demand for healthcare services continues to grow, it’s becoming increasingly important for healthcare providers to find ways to offer high-quality care while also being efficient and cost-effective.

call center software 52

call center software Healthcare Call Center Interactive Voice Response 52

Fonolo

OCTOBER 26, 2023

A study from the MIT Sloan Review found that customer service expectations had two levels: desired (what the customer hopes to obtain) and sufficient (what the customer would find acceptable). For example, for “simple” inquiries (like “What’s my bank balance?”), self-service channels are preferred.

Advertising 81

Advertising Feedback Call Center Wait times 81