Interactions

APRIL 16, 2020

They don’t just want immediate care without wait times, they want the opportunity to self-serve. And, they want your best agent, every single time they interact with your brand. It simply isn’t possible for live agents to provide the same level of consistent care for customers. Integrations.

Self service 71

Self service Contact Center Upselling Interactive Voice Response 71

Playvox

JUNE 22, 2023

Ultimately delivering outstanding customer experiences should be a strategic business priority for organizations if it isn’t already. For customer support leaders, metrics tied to the goal of delivering and improving upon outstanding customer care and experiences should matter the most and be top priorities.

Call Center 52

Call Center Metrics Schedule adherence Average Handle Time 52

NobelBiz

FEBRUARY 22, 2023

As the contact center industry shifts towards becoming more dynamic after the pandemic, customer expectations are different. 2022 is a perfect opportunity to look at some warning signs that you’re not getting the best results from your call center technologies. And here are the telltales. Can remote work be managed?

contact center solutions 52

contact center solutions Contact Center Cloud contact Contact center software 52

NobelBiz

FEBRUARY 21, 2022

As the contact center industry shifts towards becoming more dynamic after the pandemic, customer expectations are different. 2022 is a perfect opportunity to look at some warning signs that you’re not getting the best results from your call center technologies. And here are the telltales. Can remote work be managed?

Contact center software 52

Contact center software Contact Center contact center solutions Cloud contact 52