2022 Contact Center Examples Workload forecasts 
Playvox
MAY 25, 2023
Contact centers have changed drastically in recent years. The once “in-person” centers dealing with inbound calls have been replaced by global, distributed customer experience teams. In this post, we’ll explore several trends that are driving this growth and are influencing contact center leaders’ decision-making.
Babelforce
APRIL 13, 2022
Sales forecasts can project revenue for the 2022 fiscal year to determine the number of salespeople to hire. Capital forecasting. The capital forecast predicts liquid capital, cash flow, assets, and liability of a company. Demand forecasting determines customer or market demand for a service or good in the future.
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