Fonolo

DECEMBER 1, 2022

DID YOU KNOW: The Contact Center Software market size is expected to grow from US $35.2 billion in 2022 to US $93.7 Integrated services mean callers don’t have to repeat their questions, re-explain why they’re calling or undergo multiple security checks throughout their customer service journey.

Contact center software 87

Contact center software Contact Center Interactive Voice Response call center software 87

Hodusoft

MAY 10, 2024

The COVID-19 pandemic propelled virtual call centers and contact centers from being supplemental solutions to essential infrastructure. As per recent stats the number of remote call center agents is expected to grow by 60 percent from 2022 to 2024.

virtual call center 52

virtual call center Call Center Contact Center call center software 52

NobelBiz

APRIL 18, 2023

The Need for Hyper Efficiency in Call Centers As a call center operations manager, you need to stay on top of the latest trends in hyper efficiency to ensure that your organization is successful. Today, hyper efficiency is no longer a luxury but a necessity for call centers looking to thrive and outperform their competition.

Contact Center 52

Contact Center Interactive Voice Response Management Gamification 52

NobelBiz

NOVEMBER 26, 2021

Here are some of the most successful indicators for assessing your contact center effectiveness: The speed at which agents can address client concerns and complaints. Your agents’ average time in comparison to industry standards. We provide both CCaaS Solutions and voice services for all contact centers.

Best practices 52

Best practices Management Contact Center Cloud contact 52