UJET

DECEMBER 9, 2021

Tracking how you’re feeling each day at work can help you identify the overall trend of your mood and energy. Some businesses offer mental health coaches, extended health benefits that include counseling, or personal days which can be used as a day away from work to relax and take care of yourself. . Spend time away from work.

Contact Center 72

Contact Center Call Center Metrics Contact center software 72

Hodusoft

APRIL 14, 2022

Consequently, the customer service and contact centers are evolving rapidly with the latest technologies– cloud, artificial intelligence, and business intelligence platforms to facilitate businesses with a better understanding of the customer service experience. Targeted coaching to improve agent performance.

Customer Service 59

Customer Service Contact center software contact center solutions Contact Center 59

NobelBiz

APRIL 18, 2023

The Need for Hyper Efficiency in Call Centers As a call center operations manager, you need to stay on top of the latest trends in hyper efficiency to ensure that your organization is successful. CSAT = (number of positive responses / the total number of responses) x 100.

Contact Center 52

Contact Center Interactive Voice Response Management Gamification 52

SharpenCX

OCTOBER 3, 2019

Some 78% of financial executives think their work is going to change over the next five years because of new digital business trends. Some trends, like video banking, will transform into a credit union mainstay as it lets members talk face-to-face to an agent, while credit unions can centralize their workforce.

Banking 64

Banking Contact center software Big data Technology 64

SharpenCX

OCTOBER 3, 2019

Some 78% of financial executives think their work is going to change over the next five years because of new digital business trends. Some trends, like video banking, will transform into a credit union mainstay as it lets members talk face-to-face to an agent, while credit unions can centralize their workforce.

Banking 52

Banking Contact center software Big data Technology 52

JustCall

APRIL 20, 2022

Employing customer service best practices should be the biggest priority for businesses in 2022. Effective use of conversation intelligence can be a game-changer for the training and coaching of customer support reps. For example, when you’re integrating contact center software and CRM, you’re centralizing the data of every customer.

Best practices 52

Best practices Customer Support voip Coaching 52

JustCall

APRIL 20, 2022

These solutions bring a whole new world of insights that can be used to find patterns and trends that might otherwise go unnoticed. It will help you recognize trends in customer responses, also helping you get ahead of the problem or even prevent it from occurring in the first place. Refine them by integrating customer data and trends.

Coaching 52

Coaching Interactive Voice Response Feedback Wait times 52