TechSee

JUNE 16, 2022

Jim Iyoob, Chief Customer Officer at Etech Global Services. Shep Hyken, Chief Amazement Officer at Shepard Presentations. Shep Hyken is a customer service and CX expert, an award-winning keynote speaker , and New York Times and Wall Street Journal bestselling author. Follow on LinkedIn.

Customer Service 251

Customer Service Chief Customer Officer Contact Center Consulting 251

SmartKarrot

JANUARY 5, 2022

Thanks to the untiring zeal of its passionate community, Customer Success has grown to become the phenomenal force that it is today. Here’s our Top 50 Customer Success Influencers list for 2022 celebrating the inspiring visionaries and trailblazers who are helping shape the field and its future evolution. Lincoln Murphy.

Chief Customer Officer 23

Chief Customer Officer Coaching SaaS B2B 23

SmartKarrot

MARCH 8, 2022

In celebration of International Women’s Day, we are honored to present our Top 50 Women Leaders in Customer Success to Follow list for 2022, celebrating 50 influential women leaders and their inspiring stories of strength and success. Her diverse yet unique skills include customer life cycle optimization from pre-sales.

Chief Customer Officer 21

Chief Customer Officer Coaching Customer centricity SaaS 21

Horizon CX

JUNE 10, 2022

In some cases that might be the very origin, especially when one of those senior leaders holds the title of Chief Customer Officer or Vice President of Customer Experience. The post Mapping Customer Journeys Through a Systems Lens appeared first on Horizon CX.

Journey mapping 52

Journey mapping Chief Customer Officer Customer Experience Sales 52

Comm100

FEBRUARY 20, 2018

Findings from analysis firm Juniper Research show that Chatbots are expected to trim business costs by more than $8 billion per year by 2022. They help customers quickly and easily find the answers to simple queries. Many businesses use Chatbot technology to generate leads and make sales. And, that number is expected to rise.

Chatbots 53

Chatbots Contact Center Benchmark Chief Customer Officer 53

Vistio

JANUARY 13, 2022

The CX world is ours for the taking, I feel like in terms of just being able to do some amazing things in 2022. She got me started with “Chief Customer Officer 2.0”. Here’s the main friction point that we had in January of 2022. As far as what the day-to-day’s going to look like, I don’t know.

Customer Experience 52

Customer Experience Contact Center Metrics CRM 52

Vistio

JANUARY 13, 2022

The CX world is ours for the taking, I feel like in terms of just being able to do some amazing things in 2022. She got me started with “Chief Customer Officer 2.0”. Here’s the main friction point that we had in January of 2022. As far as what the day-to-day’s going to look like, I don’t know.

Customer Experience 52

Customer Experience Contact Center Metrics CRM 52