Hodusoft

FEBRUARY 16, 2022

How to Find Best Hybrid workforce Contact Center Software in 2022. Striking a balance between protecting employees from the pandemic and continuity of business is still a major concern for most businesses in 2022. A Gartner survey suggests 30% of organizations will shift their on-premise contact center operations to remote by 2024.

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Contact center software Contact Center contact center solutions CRM 98

3CLogic

MAY 26, 2022

In January, Forbes dubbed 2022 the year of the customer. every year from 2022 to 2030. Are they interacting with you on social media? Do you have customer service survey results? Interactive Voice Response (IVR) — Customers still reach for the phone when an issue escalates in complexity or priority.

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Interactive Voice Response Customer Experience Management Journey mapping 52

3CLogic

AUGUST 4, 2022

Even so, there’s a clear preference for voice. A 2022 CCW Market Study reveals that 76% of customers say that they view phone interactions as the most trustworthy for receiving support. Understandably, voice has also remained a priority for most service teams. All this is possible without having to adjust the IVR.

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Interactive Voice Response call center solutions Call flow Call Center 52